Last Updated: March 2026
1. Introduction Clarity Consultancy a.k.a KelC Creative Sdn Bhd (201101033785) (“we”, “us”, “our”) are committed to protecting the personal data of our clients, participants, and website visitors in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Data We Collect When you register for our programmes, contact us, or visit our website, we may collect the following:
- Full name
- Email address
- Phone number / WhatsApp number
- Company name and job title
- Payment information (processed securely via third-party payment providers)
- IP address and browser data (collected automatically via cookies)
3. Why We Collect Your Data We collect and use your personal data for the following purposes:
- To process your registration and confirm attendance
- To communicate programme updates, schedules, and materials
- To process HRD Corp grant applications on your behalf
- To issue certificates of completion
- To send you relevant updates about future programmes (you may opt out at any time)
- To improve our website and user experience
- To comply with legal and regulatory requirements
4. Legal Basis for Processing We process your personal data based on:
- Consent — when you voluntarily submit your information via our forms
- Contractual necessity — to fulfil your registration and deliver the programme
- Legal obligation — to comply with Malaysian laws including PDPA 2010 and HRD Corp requirements
5. How We Share Your Data We do not sell your personal data to third parties. We may share your data only with:
- HRD Corp — for grant processing and compliance purposes
- Payment processors — to securely handle transactions
- Email and communication platforms — to deliver programme updates
- Government or regulatory bodies — if required by law
All third parties we work with are required to handle your data securely and in compliance with applicable laws.
6. Cookies & Tracking Our website uses cookies and tracking technologies including:
- Google Analytics — to understand website traffic and behaviour
- Meta Pixel — to measure ad performance
- Session cookies — to improve your browsing experience
You may disable cookies in your browser settings at any time. Note that disabling cookies may affect website functionality.
7. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Registration data — retained for 7 years for HRD Corp compliance
- Marketing data — retained until you opt out or request deletion
- Website analytics — retained per Google/Meta’s standard retention periods
8. Your Rights Under PDPA As a data subject under Malaysia’s PDPA 2010, you have the right to:
- Access your personal data held by us
- Correct any inaccurate or outdated information
- Withdraw consent for marketing communications at any time
- Request deletion of your data, subject to legal retention requirements
To exercise any of these rights, contact us at the details below.
9. Data Security We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure servers, encrypted communications, and restricted internal access to personal data.
10. Third Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Clarity Consultancy 📧 admin@clarityaiflow.com 📍 Kuala Lumpur, Malaysia
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).